How do I view Crew member profiles?

Go to the Search Crew page. If you don't have a Client account or are not logged-in as a Client and you click on an individual Crew member, you will not be able to see full details or book them until you've logged in to your Client account.

I am having trouble booking Crew members, what should I do?

Once you've found a suitable Crew member, you can check their live availability, shortlist them for making a decision later, or make a booking by clicking the "Book Me" button. Fill in all of the required details on the booking form and submit it. The Crew member will then be notified and has 48 hours to get back to you with confirmation. If you have any issues, please contact us via User Assistance.


What are the recommendations for uploading a banner image to my profile?

Minimum dimensions for the top banner of a crew profile are 1920 pixels (width) by 1080 pixels (height) with a maximum file size of 2MB. Accepted formats are: JPG, PNG, GIF. You can update your image by editing your profile and clicking the camera icon on the right of the banner.

My card has expired, how do I update it?

Users that are signed up to a membership plan can update their card details by heading to the “Membership Details” page in “My Account” or by clicking here. You can then click the “Edit Membership” button.

When do I pay for my subscription?

If you are signed up to a membership, you can view information about your membership (when logged in) via “My Account” at the top of each page. Details can then be found in “Membership Details”. If you have any questions please contact us at info@crew-network.co.uk


I haven’t received any emails from you to my registered email address, what do I do?

Please check your spam folder or “other” folder if you have a Gmail/Hotmail account. If you still do not receive your email please contact info@crew-network.co.uk with your full name and email address as you may have entered it incorrectly on registration.

Can I change the email address I signed up with?

You can update your contact email address via the “My Account” page and then the "View/Edit Details" button under Account Details.

I’ve forgotten the email I signed up with, how do I get a reminder?

Please contact us at info@crew-network.co.uk with your full name and we can send you the email address.

I’ve forgotten my password, how do I reset it?

Click here to access the password reset page. Enter your email address and click the “reset password” button. An email will be sent to you within an hour, please check spam and other folders and if you have not received it in this time please contact info@crew-network.co.uk.

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